Terms & Conditions

Kamaka Kaftan reserves the right to make changes to their site, prices, policies, products, terms, and conditions at any time without prior notice. It is convenient that you review our Terms and Conditions each time the website.

Products

The descriptions for our products are subject to change without notice. We do not warrant that our products descriptions and content of this website are accurate or error-free. Feel comfortable to contact us via email at hello@kamalakaftan.com before you purchase any of our items.

Kamala Kaftan products are One Size pieces, designed to fit all body types. A really small amount of orders are returned due to size issues (< 1%).
Note that we have selected the fabrics for our production randomly. You will never get the same patterns on of our Items. That’s mean that your product will use the same fabric, but you will never get the same part of the fabric that our website pictures.

All orders for products are subject to availability, and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order.

Pricing

The prices applied to our products are subject to change without notice. Be informed that those prices do not include duty and tax fees for international orders. These fees are the responsibility of the customer.

The prices displayed on our website exclude delivery costs, which will be added to the total amount.

While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any item you have ordered, we will inform you as soon as possible and give you the option of re confirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as canceled, and if you have already paid for the products, you will receive a full refund.

PAYMENTS

All transactions are SSL secured

Kamala Kaftan website uses Stripe and PayPal solutions. By using Stripe and PayPal, the customer has the choice between a CB payment, Visa & Mastercard or a direct payment via a PayPal account.

PayPal’s terms and conditions apply as soon as the redirection to the PayPal payment interface is made.

SHIPPING

Free Shipping for all orders over €150.

When specifying shipping address, please make sure the information is correct, Apt. Number, zip code, etc. or your order will be delayed or canceled.

Items purchased that are shipped to countries outside of Indonesia may be subject to taxes, customs duties and fees applied by the destination country. The customer is responsible for all Import Fees.

To obtain details regarding the Actual Import Fees, or to obtain documentation regarding customs clearance, you may look for information in your home country prior to purchase.

Cancellations, Modifications & Returns

14 Day Returns

We understand that purchasing online can sometimes be challenging. That’s why we will process your request as soon as possible only if these conditions are met:

  • Once an order is submitted, it cannot be modified or canceled.
  • Return request with order number must be sent within 14 days of receipt of your order to hello@kamalakaftan.com or through our contact page.
  • We don’t accept any online return which has not been authorized.
  • Earrings are only products that cannot be returned for health reasons.
  • Products might be returned to us with the all original boxes, instructions/documents wrappings, unworn, unwashed and in its original state with hygiene strip in place.
  • In case the garment is faulty, please contact us to hello@kamalakaftan.com or through our contact page.
  • We DO NOT accept any return requests on “Sale Items” All sales are final.
  • We can only exchange your items; we DO NOT offer cash refunds.
  • Exchanges are not acceptable when it comes to sizes as all our items are one-size-fits. In case you don’t feel satisfied with your purchase we will exchange it one time for another item of your preference for the same original amount.

All returns shipping costs are the responsibility of the customer. In the case of wrong product(s) sent to the customer, returns shipping costs would be the responsibility of Kamala Kaftan. We suggest sending returns via a traceable shipping method as Kamala Kaftan is not responsible returns that are not received.

Kamala Kaftan will refund customers up to 7 days after receiving return, via the same payment method used for purchase.

 

 

We reserve the right to amend our Terms and Conditions at any time. All adjustments and amendments to our Terms and Conditions will be posted online.